Maintenance & Service

Customer Service Solutions

ASC is committed to providing excellent customer service. Our business provides a customer-centric experience, believing the quality of our service ensures we will succeed and grow. Our customer service team is a fully dedicated resource, operating independently from the Installation and Commissioning departments allowing for high levels of service and customer back-up.

Service Engineers

  • Centrally managed Ensuring maximum efficiency of resource and providing a single point of contact regardless of location.

  • Key customers Service engineers are appointed to focus on key customer accounts, this reduces any downtime likely to occur due to lack of familiarity of the site or systems installation works.

  • Out of hours response When required, this can be arranged through our 24-hour manned central station, which will contact the engineer and arrange the site visit on your behalf.

  • Fully trained All service engineers are highly experienced and receive ongoing training to keep them fully abreast of the latest developments and products.

Maintenance Contracts

ASC can provide maintenance contracts which can be tailored to suit your organisations requirements.

  • Routine maintenance can be programmed for quarterly or six monthly or yearly visits

  • Specialised maintenance Larger or more critical installations; can be programmed for monthly visits

  • Site accessibility maintain 24/7 site accessibility as and when required

Spare Parts

Availability of spare parts is essential for performing service maintenance in an efficient and economical way. ASC assures customers of the ready availability of spare parts by holding substantial spares in our NSW head office including service stock in all ASC state offices.

Let us tailor an intelligent security solution for your business.